A Voice of Guest analysis of written guest reviews of Melbourne short stays, built the way a hotel Guest Experience team would read its own feedback. Data: Inside Airbnb, Melbourne, scraped Sep 2026.
Out of every 1,000 reviews, how many complain about each part of the stay
How to read: longer bar = more guests complaining about it.
Each dot is one part of the stay. Right = happens more often. Higher = spoils the stay more.
How to read: the gold dot (top right) is common and serious, so fix it first.
Stays within 1.5 km of Crown Melbourne (Southbank, CBD, South Wharf) compared with the rest of the city. Use the Segment filter above to see hotel-style stays.
Out of every 1,000 reviews, how many complain about each part of the stay
How to read: where the gold bar is longer, guests near Crown complain more. The biggest gaps are arrival, parking and location.
% of reviews that mention a problem
How to read: the gold line (near Crown) is above the blue line in every month. Note the spike in January.
Average number of reviews per month (2024-2025). More reviews = more guests.
How to read: the busiest stretch is October to December, the spring racing season.
Guests also rate six parts of their stay. This shows which ones move the overall star rating most (based on listings with 10+ reviews).
Longer bar = bigger effect on the overall star rating
How to read: accuracy, cleanliness and value matter most. Location matters least.
Council areas with 1,000+ reviews, best (fewest complaints) at the top. The City of Melbourne (CBD and Southbank) is at the bottom.
Verbatim sentences from reviews of stays near Crown, selected by the analyst from a random shortlist per theme. Quotes that name people were left out.